On May 26, 2025, our firm filed an Application to be authorized to bring a class action against against S.C. Johnson et Fils, Limitée and S.C. Johnson & Son Inc (hereinafter “S.C. Johnson”), which manufactures, distributes and markets Ziploc brand plastic bags and containers. The purpose of this application is to obtain a price reduction for all consumers who have purchased Ziploc brand plastic bags and containers from S.C. Johnson’s various sales outlets.
The Story of Our Client
On June 1, 2025, our customer wanted to order a meal from the Casa Grecque restaurant. Initially, he consulted the UberEats platform, where a minimum delivery time of 40 minutes was displayed. Not wanting to wait that long and hoping for a faster service, he then turned to the DoorDash platform.
After entering his address, the DoorDash platform shows a precise delivery time of 32 minutes for the same restaurant. This delivery time, presented without any mention of variability, is confirmed on the restaurant’s selection page. Reassured by this estimate, our customer begins the order process, selecting items for himself and for members of his family, noting that the 32-minute delivery time remains constant at every stage.
It’s only when it’s time to pay that DoorDash suddenly changes this fixed lead time to an extended range, from 34 to 49 minutes. The platform even offers the option of paying an additional $2.99 to take advantage of the originally announced 32-minute delay. Having already invested time and effort in preparing his order, our customer finds himself obliged to finalize the transaction, despite the feeling that he has been misled.
After confirmation of the order, an even longer delay is displayed, between 8.32pm and 8.47pm. The order was finally delivered at 8:22 p.m., corresponding to a total delay of 40 minutes, which was neither the initial delay nor those subsequently announced.
Our customer later discovered that DoorDash’s mobile application and website were designed in such a way as not to reveal the actual delivery time until the payment stage. Indeed, had he known that the delivery times announced were approximate or subject to change without notice, our customer would have preferred to use another platform, or considered collecting his order himself.
The Class Action
In accordance with the Consumer Protection Act, a merchant who markets products must provide consumers with complete, precise and unequivocal information on the characteristics, uses and limitations of these goods or services, right from the first reading of advertising representations.
DoorDash systematically displays precise delivery times during the initial stages of the order, which are then modified without warning or consent at the very last stage, immediately before the transaction is confirmed.
This late and non-transparent modification of the delivery time, often prolonged and accompanied by additional charges proposed to guarantee the initially announced delivery time, constitutes a false or misleading representation, in violation of the obligations of complete and clear information provided by law.
As a result of DoorDash’s lack of transparency, our firm’s proposed class action alleges that consumers have been misled, have paid fees for a service whose fundamental conditions were concealed, and have suffered damages related to this lack of transparency.
We estimate that this prohibited practice has affected several thousand, if not tens of thousands of consumers in Quebec.
On behalf of our representative and all injured members, we are claiming damages and punitive damages for DoorDash’s negligent, reckless and deceptive behaviour.
The Proposed Class
This class action concerns all persons who have made a transaction in Quebec on the DoorDash mobile application or on the ww.doordash.com website and whose delivery time has exceeded that initially announced since June 6, 2022;
Applications lodged with the Court
Application for authorization to bring a class action (French)
Current status of the file
Pending authorization by a judge of the Superior Court.
How to be part of the class action
If you fall within the definition of the class covered by this class action, you are automatically part of the class action.
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