You see that the real estate market is booming, and you want to take advantage of this opportunity to sell your home. In order to bring the kitchen up to date and to make the most of the sale, you hire the services of a construction contractor, who tells you that the work will last …
Validity of a unilateral amendment clause in a consumer contractRead More
First of all, it is important to clarify that a loan agreement between a consumer (i.e., an individual who obtains a good or service for personal use) who borrows money from a merchant (i.e., a person who carries on a business professionally with a view to making a profit) is governed by the Consumer Protection …
The scourge of “no-shows” is certainly not a new problem that restaurateurs, among many others, have to face. However, it seems that the phenomenon is growing and merchants are fed up with this war with ghost customers. Indeed, it is becoming more and more common to see a fee charged in the event of cancellation …
As you surf the net, you see a huge special about a product you’ve been coveting for a long time. You add it to your cart and immediately move on to the next step in order to take advantage of this deal before it’s too late. However, as you prepare to pay, you realize that …
You are dealing with a company offering telephone services in order to obtain a plan allowing you to enjoy unlimited data for a period of two years. Over the past year, the company informs you that from now on, you will only be entitled to 10G only that a fee will be charged when the …
Do you find that your internet connection, television and telephony service costs you a lot of money? This would not be surprising considering that the 2019 Communications Monitoring Report tells us that: Canadian households spent an average of $233.00 per month on their communications services, an increase of $10.17 (4.6%) from 2016. In addition, when …
Have you ever bought a product on the Internet and when you made the payment, it was not the price that was displayed? Or was there a difference in the quantity or quality of the product? If so, are you protected against these types of misleading advertising and what are your possible remedies against the …
When you have a problem with your telecommunications or television provider and they refuse to cooperate, you can file a complaint with the Commission for Complaints for Telecom-television Services (CCTS). You can also file a class action lawsuit, if you believe you’re not alone in the same problem. What is the CCTS? The CCTS is …
Complaint to the Commission for Complaints for Telecom-television Services (CCTS)Read More
You learn that your favorite artist is coming to give a show in Montreal. You jump at the chance to see it live and decide to buy tickets online. The price of the tickets is indicated when you choose your seat, but at the time of payment, additional and mandatory fees for the delivery of …
You have planned a family trip to Mexico with your family that includes a stopover in New York. While you wait for your flight to New York airport, you learn that it will be delayed by 3:30 a.m., just enough to make you miss your connection. Do you have recourse against your airline? Will you …
You are about to buy an appliance and the seller offers to pay an additional fee for an extended warranty. Should you accept? You have had your tablet repaired and now after only a few weeks, it stops working. Do you have recourse against the repairer or against the merchant or manufacturer who sold you …
If you want to make a purchase on the web, the last step is often to go through miles of legal texts to click on the small box “I have read and I accept the terms and conditions”. It is understandable that few people read these contracts in their entirety, sometimes because of a lack …
The unfair term in terms of membership or consumer contractRead More
If you are an avid reader of our capsules, you already know that when you suffer harm, whether of a bodily, material or moral nature, the law offers you several remedies so that you can obtain compensation for your damage. However, it is useful to know that, depending on the circumstances, you will be able …
When you see an advertised price, you logically expect that it will be the amount, after adding up the taxes, that you will pay. But sometimes, at the time of paying, the price does not match what you had seen.
What can you do and how can you be compensated in case of a pricing error? Me Lambert explains the protections to which you are entitled depending on the circumstances and the product.
Price Accuracy Policy: The Law, Your Rights and ExceptionsRead More
