On July 28, 2025, our firm filed an application for authorization to institute a class action against Volkswagen Group Canada Inc. seeking damages in the form of reimbursement of the costs incurred to repair members’ vehicles as a result a windshield defect on ID.4 vehicles, as well as compensatory and punitive damages.
Windshield problem
Under the Consumer Protection Act, a consumer who buys a product is entitled to have it used for the normal use for which it is intended and to have its good working life reasonable, taking into account the price paid and the use he makes of it.
In Quebec, owners of new vehicles keep their cars for an average of more than eight (8) years, with about one-third of them between eleven (11) and fifteen (15) years.
Volkswagen Group Canada provides its customers with a conventional limited warranty for new ID.4 vehicles of four (4) years or 80,000 kilometers, whichever comes first.
In recent years, premature cracking of ID.4 windshields has been observed. Volkswagen refuses to repair these cracks, even though the affected vehicles are still covered by its conventional warranty, in addition to being protected by the legal warranties granted by law.
Our client’s story
In April 2024, our customer purchased a new Volkswagen ID.4 Pro S 4P TI 2024.
In February 2025, the windshield of our customer’s vehicle begins to crack while the vehicle is parked and the heated windshield function is switched on.
Our customer quickly went to his dealership to report the crack. As soon as he parked his vehicle in the dealer’s heated garage, our customer noticed that the crack in his windshield was getting longer.
When he looks at the windshield of our customer’s vehicle, the dealer claims that the crack was caused by a road impact, and refuses to repair the windshield free of charge.
Our customer considers it unreasonable that his vehicle’s windshield should show such severe deterioration after ten (10) months and 16,500 kilometers of use, even though he has always maintained his vehicle well and driven carefully since purchasing it.
The proposed class
Anyone who has purchased or leased a Volkswagen ID 4.
Applications lodged with the Court
Application for authorization to bring a class action
Current status of the file
Awaiting authorization by a judge of the Superior Court.
How to be part of the class action
If you fall within the definition of the class covered by this class action, you are automatically part of the class action.
Contact form
Please use the form below to attach and follow the latest news of this class action.
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