On November 29, 2021, our firm filed an application for authorization to bring a class action against Croisières AML. The purpose of this application is to obtain reimbursement of the booking and service fees paid by Quebec consumers who purchased tickets for an AML Cruises cruise.
Illegal fees
Croisières AML offers different cruises, such as guided cruises, dinner cruises, brunch cruises and day cruises in several cities in Quebec.
Consumers can purchase tickets in person, online or by phone.
Our client wanted to buy 2 tickets for a dinner cruise for a romantic dinner with his spouse. He was attracted by a package displayed in the amount of $114.99 per person.
However, at the end of the transaction, various additional fees were added to the amount of the tickets, namely:
- A reservation fee of $2 per person, plus taxes;
- A gratuity and meal service fee of $10.06 per person, plus taxes;
The Consumer Protection Act imposes strict obligations on merchants to allow Quebec consumers to have complete information before obtaining a good or service.
Under section 224 (c) of the Act, traders may not charge, by any means, a price higher than that advertised. Therefore, the advertised price must include all the sums due, except the applicable taxes, and clearly show the sums of which it is composed, including the delivery costs in this case.
Class
All consumers who, since June 12, 2018, have paid a higher price than advertised for a cruise offered by Croisières AML.
Applications lodged with the Court
Application for authorization to bring a class action
Current status of the file
On November 9, 2022, the Superior Court authorized our action. To read the judgment, click here.
After the authorization of our class action, the parties have settled the class action. To read the settlement agreement (in French), click here.
On July 4th, 2023, the Superior Court approved the settlement. To read the judgment, click here.
How do I be part of the class action?
If you fall within the definition of the class that is the subject of this class action, you are automatically part of the class action. You don’t have to do anything right now.
News
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